At club99, we believe that gambling should always be a form of entertainment — never a source of stress, financial hardship, or harm. Our responsible gaming framework is built to give every player in Bangladesh the tools, knowledge, and support they need to stay in control at all times. We are committed to providing a safe, fair, and transparent betting environment for adults aged 18 and above.
club99 is designed as a platform for entertainment, and we take our responsibility to players across Bangladesh seriously. Every account on club99 is subject to age verification before any betting or gaming activity is permitted. We enforce a strict 18+ only policy, and we provide a comprehensive suite of responsible gaming tools that empower you to manage your own gambling behaviour proactively.
Problem gambling is a recognised condition that can affect anyone, regardless of background or experience. The first step toward responsible gambling is awareness — understanding how to enjoy betting as a leisure activity without allowing it to interfere with your finances, relationships, or mental wellbeing. club99 is here to support you every step of the way.
Our responsible gaming policy applies equally to all products on the platform — cricket betting, live casino, slots, card games, and all other gaming verticals. Whether you are placing a bet on a BPL T20 match or spinning the reels on a Pragmatic Play slot, the same protections and limits are available to you at all times.
Temporarily or permanently exclude yourself from the platform if you feel your gambling is getting out of hand. Exclusions take effect immediately.
Set daily, weekly, or monthly deposit caps directly from your account settings. Limits come into force immediately when lowered.
Take a short break from gambling for 24 hours, 7 days, or 30 days without permanently closing your account.
Every club99 account undergoes mandatory age and identity verification to ensure the platform remains strictly for adults aged 18 and above.
club99 provides a full range of player protection tools. Here is what every registered player has access to at all times.
You can configure daily, weekly, and monthly deposit limits from your account dashboard. When you reduce a limit, the new lower cap applies instantly. When you increase a limit, a mandatory 24-hour cooling-off period applies before the higher limit comes into effect — this prevents impulsive increases during a losing streak. Deposits via bKash, Nagad, Rocket, and Upay are all subject to your configured limits.
Long gaming sessions can distort your sense of time and lead to decisions you would not make with a fresh mind. club99 allows you to set session duration reminders — at 30 minutes, 1 hour, or any custom interval — so that you receive a visible notification reminding you how long you have been active, giving you a natural opportunity to pause and reflect.
If you need a short break, club99's time-out feature lets you pause your account for a defined period — from 24 hours up to 30 days — without permanently closing it. During a time-out, you will not be able to log in, place bets, or make deposits. You can reactivate the account when the period expires. Time-outs can be extended but not shortened once activated.
For players who feel they need a longer or permanent break, club99 offers a formal self-exclusion option. You may self-exclude for 6 months, 1 year, 3 years, or permanently. Once self-exclusion is activated, your account is immediately suspended. club99 will also suppress all promotional communications to your contact details for the duration of the exclusion period, and our staff are trained to recognise and reinforce exclusion requests.
Your full betting history, transaction records, and net win/loss figures are available at all times in your club99 account portal. We encourage all players to review their account activity regularly. An honest assessment of your betting history is one of the most effective reality-check tools available. club99 never obscures or hides your net financial position — full transparency is a core commitment of this platform.
Our customer support team is available around the clock, including Bangladesh public holidays. If you reach out for responsible gaming support, your contact will be treated with full confidentiality and routed to a trained member of the support team. club99 can also refer players to external support organisations that specialise in problem gambling counselling and recovery — available to players in Dhaka, Chittagong, Sylhet, and across Bangladesh.
Problem gambling can develop gradually. Recognising the early warning signs is the most important step toward getting back in control. If you notice any of the following patterns in your own behaviour, please act immediately — whether by using club99's self-exclusion tools or by reaching out to a professional support service.
Increasing your bet amounts or placing new bets in an attempt to recover money you have already lost is one of the clearest indicators of problem gambling. Every bet has an independent outcome — past losses cannot be "recovered" by betting more.
Using funds reserved for rent, bills, groceries, family responsibilities, or loan repayments to fund gambling activity is a serious warning sign that requires immediate action.
Concealing the extent of your gambling from family members, friends, or colleagues — including lying about how much time or money you spend on betting — suggests that gambling has moved beyond healthy entertainment.
Repeated unsuccessful attempts to cut down on gambling, or feeling restless, anxious, or irritable when trying to stop, are signs of dependency that benefit from professional support.
When gambling begins to take priority over work, study, family time, or personal health — or when it causes conflict with people important to you — it has crossed the line from entertainment into a problem that needs addressing.
Answer these questions honestly. If you answer "yes" to two or more, we strongly encourage you to use club99's responsible gaming tools or contact our support team.
Have you ever bet more than you intended to on a single session? For example, sitting down to bet ৳500 but ending up spending ৳3,000 or more before stopping.
Have you borrowed money or sold possessions to fund gambling? This includes informal borrowing from friends or family, not just formal loans.
Do you think about gambling when you are doing other things? Such as daydreaming about the next bet, planning bets during work or study, or feeling preoccupied with past results.
Have you tried to cut down on gambling but found it difficult? Including setting a limit for yourself but consistently exceeding it.
Has gambling ever caused you to feel stressed, guilty, anxious, or depressed? Particularly after a losing session or when you realised how much you had spent.
Have you gambled to escape problems, negative emotions, or boredom? Using gambling as a coping mechanism rather than for entertainment is a recognised risk factor.
All responsible gaming tools are accessible directly from your club99 account once you have logged in. No additional verification is required beyond your standard account credentials. Here is how to use each tool:
Log in to your club99 account and navigate to Account Settings → Responsible Gaming → Deposit Limits. Choose a daily, weekly, or monthly limit. Enter the maximum BDT amount you wish to deposit in that period and confirm. Lower limits apply immediately. If you wish to increase an existing limit, the change will take effect after a mandatory 24-hour review window.
In Account Settings → Responsible Gaming → Session Reminders, select the interval at which you would like to receive a reminder (e.g., every 30 minutes or every 60 minutes). When the interval elapses, a notification will appear on-screen prompting you to review your activity and decide whether to continue or log out.
Go to Account Settings → Responsible Gaming → Time-Out. Select your desired time-out duration (24 hours, 48 hours, 7 days, 14 days, or 30 days) and confirm your choice. Your account will be suspended immediately for the selected period. No deposits, bets, or logins will be possible during this time. The time-out cannot be cancelled once activated, but may be extended by contacting support.
Navigate to Account Settings → Responsible Gaming → Self-Exclusion or email [email protected] with the subject line "Self-Exclusion Request". Specify whether you wish to exclude for 6 months, 1 year, 3 years, or permanently. Self-exclusion takes effect within minutes of your request being confirmed. During the exclusion, all promotional communications will cease and you will not be permitted to open a new account. Reinstatement after a defined period requires a formal request and a 24-hour waiting period.
If you are not sure which tool is right for you, or if you feel you need to speak to someone urgently, email our responsible gaming support team at [email protected] with the subject line "Responsible Gaming Help". Our team is available 24 hours a day, 7 days a week, including Eid, Durga Puja, and all Bangladesh public holidays. Response time for responsible gaming requests is prioritised — you can expect an acknowledgement within 3 hours.
If you are worried about your gambling or the gambling of someone close to you, our responsible gaming support team is here to listen and help — no judgement, full confidentiality.
All responsible gaming communications are handled by trained support staff and treated with strict confidentiality. Plain text email only — do not use a mailto link; type the address manually.
Only gamble with money you can genuinely afford to lose — treat your betting budget as a leisure expense, like a cinema ticket, not an investment.
Set a time limit and a spending limit before each session — and stop when you reach either one, regardless of whether you are winning or losing.
Never gamble under the influence of alcohol, medication, or extreme emotional stress. Impaired decision-making leads to poor bets and larger losses.
Accept that the house always maintains a statistical edge. Gambling outcomes are random — there is no "system", "hot streak", or guaranteed strategy.
Keep gambling separate from your financial planning. Never view winnings as a reliable source of income, and never chase losses with money earmarked for essential expenses.
Do not allow minors to access your club99 account. Always log out fully on shared devices. Keep your password and OTP private at all times.
club99 is operated as a platform for adult entertainment in the online gambling space, serving players across Bangladesh including major cities such as Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond. While the vast majority of our players engage with cricket betting, live casino games, and slots as a recreational activity without experiencing harm, we are acutely aware that a minority of players may develop problematic gambling behaviour over time. This Responsible Gaming Policy sets out our obligations to those players and our commitment to the broader goal of harm minimisation.
Every player who registers a new account on club99 must confirm at the point of registration that they are aged 18 or older and that they accept our Terms & Conditions, which incorporate this Responsible Gaming Policy. Registration also triggers an age verification process in which club99 may request a copy of a valid National ID card, passport, or birth certificate before full betting access is granted. Players who cannot verify their age will not be permitted to deposit or place bets.
club99's responsible gaming tools are designed to be frictionless to activate and effective once in place. We understand that a player who has decided to set a limit or take a break should not face unnecessary barriers to doing so. Accordingly, deposit limit reductions, time-out activations, and self-exclusion requests are all processed immediately. We have deliberately removed the ability to reverse these protections instantly — a player who reduces a deposit limit must wait 24 hours before any increase takes effect, and a player who activates a time-out cannot cancel it mid-period. These design choices are intentional safeguards, not inconveniences.
club99 staff are trained to recognise behavioural indicators that may suggest a player is experiencing difficulties. Where our monitoring systems or support team identifies unusual patterns — such as a dramatic increase in deposit frequency, repeated deposits close to the configured limit, or patterns consistent with loss-chasing — a member of our responsible gaming team may proactively contact the player to offer support and information. This proactive outreach is not punitive; it is a welfare check, and players are under no obligation to respond. However, we encourage all players who receive such outreach to take it seriously.
We do not market our platform to individuals who have registered a self-exclusion with club99, and we take reasonable steps to prevent excluded players from circumventing their exclusion by opening new accounts. Players who attempt to open a new account during a self-exclusion period are in breach of our Terms & Conditions, and any funds deposited during an active exclusion will not be eligible for withdrawal in line with standard anti-circumvention policy.
club99 recognises that responsible gaming is not only an individual matter but also a community concern. Problem gambling affects families across Bangladesh, and we encourage anyone who is concerned about the gambling behaviour of a family member — a spouse, parent, sibling, or child — to contact our support team. We can provide guidance on how to approach the conversation, what tools are available, and how to request a third-party restriction on behalf of a vulnerable individual where appropriate and legally permissible.
This Responsible Gaming Policy is reviewed and updated periodically to reflect developments in best practice, player feedback, and changes in the regulatory landscape. The most current version will always be available at https://club99.vu/responsible-gaming. For any questions or concerns about this policy, please contact [email protected] with the subject line "Responsible Gaming Enquiry".
Responsible gaming is the foundation of everything we do at club99. When you are ready to enjoy cricket betting, live casino, or slots — do so with the confidence that our tools and team are always here to keep you in control. For adults aged 18 and above only.